A Trylon customer has recently reported that the knurled pin which holds the energy absorber into the aluminum Cougar Trolley 3.0 body came loose and fell out during use on a site. The absence of the pin rendered the Trolley ineffective. No injuries or damage were reported to Trylon relating to this matter.
Upon examination, it was noted that the returned Trolleys had ‘dimple’ markings on the end of the knurled pins.
This notice is a compilation of the findings of Trylon’s investigation, and also provides information about how to visually identify if your Cougar Trolley 3.0 may be potentially affected by this issue.